Terms of use

Rue de la Maîtrise, 8
1400 Nivelles

registered in the Trade Register,
under the VAT number BE 0476.958.007 represented by Mr Patrick Deperne as manager, duly authorized for the purposes hereof.

The company can be reached by email by clicking on the contact form accessible via the contact page of the site.

Hereinafter the "Seller" or the "Company".
And the natural or legal person purchasing the products or services of the company,

Hereinafter, the "Buyer", or "the Customer"
On the other hand,
It was stated and agreed as follows:

The Seller is a reseller of products and services for RetroSound car radios and accessories for consumers.

Article 1: Object

These General Conditions of Sale determine the rights and obligations of the parties in connection with the online sale of Products offered by the seller

Article 2: General Provisions

These General Conditions of Sale (GTC) apply to all sales of Products, made through the Company's Internet sites which are an integral part of the Contract between the Buyer and the Seller. The seller reserves the right to modify these at any time by publishing a new version on its website. The applicable GSC then are those in force on the date of payment (or the first payment in case of multiple payments) of the order. These General Terms and Conditions are available on the Company's website at http://www.retrosound.be/conditions-utilisation. The Company also ensures that their acceptance is clear and unreserved by setting up a check box and a validation click. The Customer declares that he has read all of these General Terms and Conditions of Sale and, where applicable, the Special Conditions of Sale relating to a product or service, and accept them without restriction or reservation. The Customer acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs. The Customer declares to be able to legally contract under Belgian law or validly represent the natural or legal person for whom he undertakes. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

Article 3: Price

The prices of the products sold through the Internet sites are indicated in Euros excluding taxes and precisely determined on the product description pages. They are also indicated in euros all taxes included (VAT + other possible taxes) on the order page of the products, and excluding specific shipping costs. The Company reserves the right to modify its prices at any time for the future. The telecommunication costs necessary to access the Company's websites are the responsibility of the Customer. If applicable, also the delivery costs.

Article 4: Conclusion of the contract on line

The Customer must follow a series of steps specific to each Product offered by the Seller to fulfill his order. However, the steps described below are systematic: - Information on the essential characteristics of the Product; - Choice of the Product, if any of its options and indication of the essential data of the Customer (identification, address ...);
- Acceptance of these General Terms of Sale.
- Verification of the elements of the order and, if necessary, correction of the errors.
- Followed instructions for payment, and payment of products.
- Delivery of products. The Customer will receive confirmation by e-mail of the payment of the order, as well as an acknowledgment of receipt of the order confirming it. He will receive a .pdf copy of these general conditions of sale. For delivered products, this delivery will be made to the address indicated by the Customer. For the purpose of order fulfillment, and in accordance with Article 1316-1 of the Civil Code, the Customer undertakes to provide its truthful identification. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.

Article 6: Retention of title clause

The products remain the property of the Company until full payment of the price.

Article 7: Terms of delivery

The products are delivered to the delivery address that was indicated during the order and the time indicated. This time does not take into account the time of preparation of the order.
When the Customer orders several products at the same time they may have different delivery times.
In case of delay of shipment, the customer will have to contact directly the company PAT so that it is warned and that it finds the reason for the delay.
In case of late delivery, the Customer has the possibility to resolve the contract under the terms and conditions defined in Article L 138-2 of the Consumer Code. The Seller proceeds to the refund of the product and expenses "go" under the conditions of Article L 138-3 of the Consumer Code. The Seller provides a telephone point of contact (cost of a local call from a landline) indicated in the order confirmation email to track the order. The Seller reminds that at the moment when the Customer hangs physically the products, the risk of loss or damage of the products is transferred to him. It is the Customer's responsibility to notify the carrier of any reservations about the delivered product.All orders are prepared by us every Tuesday and Thursday and entrusted to the carrier on average found within 48 hours and according to the activities of the end of the year, balances, statutory holidays, etc.

Deliveries are mainly made throughout Belgium and France. If an order was to be shipped to another country, please send us an inquiry:
- By mail: info@pat.be
- Via the contact form: http://www.retrosound.be/nous-contacter
- Via the postal address: Rue de la Maîtrise, 8 - 1400 Nivelles

For Belgium:
Transport is provided by BPost. For an order sent and paid before Monday or Wednesday 17h, it can be delivered within a minimum of 3 working days to your home, your company or the address of your choice anywhere in Belgium.

For France :
Transport is provided by the company DPD. For an order sent and paid before Monday or Wednesday 17h, it can be delivered within a minimum of 5 working days to your home, in your company or to the address of your choice anywhere in France

For a shop pick up in store:
The shop pick up will be at the PAT garage at the following address:
Rue de la Maîtrise, 8
1400 Nivelles

At the following schedule:
Tuesday to Friday: 9h-12h30 -> 13h30-18h
Saturday: 10h - 13h
Sunday & Monday: Closed

Article 8: Availability and presentation

Orders will be processed within the limits of our available stocks or subject to stocks available from our suppliers.

In case of unavailability of an item for a period exceeding 10 working days, you will be immediately notified of the foreseeable delivery times and the order of this article may be canceled on request. The Customer may then request a credit for the amount of the item or its refund.

Article 9: Payment

Payment is due immediately upon order for bank card payments, including pre-order products. For withdrawals in the store, payment must be made either by credit card or on site. The seller reserves the right to cancel an order if the buyer does not show up within 10 business days. Cards issued by banks domiciled outside Belgium must be international credit cards (Mastercard, American Express or Visa). Secure online payment by credit card is made by our payment provider "MultiSafePay". The information transmitted is encrypted in the state of the art and can not be read during transport on the network. Once the payment has been initiated by the Client, the transaction is immediately debited after verifying the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By giving his bank details at the time of the sale, the Customer authorizes the Seller to debit his card the amount relating to the price indicated. The Customer confirms that he is the legal owner of the card to be debited and that he is legally entitled to use it. In case of error, or inability to debit the card, the Sale is immediately resolved by right and the order canceled.

Article 10: Time limit and withdrawal

In accordance with Article L. 121-20 of the Consumer Code, "the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or to pay penalties, except , where applicable, return costs. "The period mentioned in the preceding paragraph runs from receipt for goods or acceptance of the offer for services". The right of withdrawal can be exercised by contacting the Company in the following way: in the form of contact of the site, at the page http://www.retrosound.be/nous-contacter
We inform Customers that in accordance with Article L. 121-20-2 of the Consumer Code, this right of withdrawal can not be exercised for all products sold on the seller's website. In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the product (s) purchased and the shipping costs will be refunded, the cost of return will be borne by the Customer. Product returns are to be made in their original condition and complete (packaging, accessories, instructions ...) so that they can be remarketed in new condition; if possible, they must be accompanied by a copy of the proof of purchase. In accordance with the legal provisions, you will find below the standard form of withdrawal to send to the following address: rue de la Maîtrise, 8 - 1400 Nivelles Belgium. Refund procedure:
- Send an email to info@pat.be or via our contact form on the page http://www.retrosound.be/nous-contacter
- PAT will get back to you as soon as possible with the details and the return procedure

Article 11: Guarantees

According to the law, the Seller assumes two guarantees: of conformity and relating to the hidden defects of the products. The Seller reimburses the buyer or exchanges the products apparently defective or not corresponding to the order made. The request for reimbursement must be made as follows:
- Send an email to info@pat.be or via our contact form on the page http://www.retrosound.be/nous-contacter
- PAT design will get back to you as soon as possible with the details and the return procedure

Seller recalls that the consumer:
- has a period of 14 days from delivery of the goods to act with the Seller
- he can choose between replacement and repair of the property subject to the conditions provided for by the aforementioned provisions apparently defective or not corresponding to his order
- that he is exempt from providing proof, the existence of the defect by a photo or a document (invoice, printscreen, etc.)

Article 12: Claims and Satisfaction Guaranteed

In this case, the Buyer may submit any complaint by contacting the company using the following contact details:
- By mail: info@pat.be
- Via the contact form: http://www.retrosound.be/nous-contacter
- Via the postal address: Rue de la Maîtrise, 8 - 1400 Nivelles
We give you the opportunity to return the item you have ordered, as long as it is not damaged and remains in its original packaging.

To do so, please contact our after-sales service within 14 days from the day after delivery of the product (s) to your home.

Please note that :

    • Shipping costs are your responsibility

    • The returned articles will be analyzed by our team internally

 If the return is approved:

    • either, we make the refund on the account used at the time of the order

    • Or, we send you a deductible voucher for a next order.

Do not hesitate to contact us if you have a question about the process of return, product, service after sale, etc. 067/33 00 73 (option 1), by mail to info@pat.be or via our contact form

Article 13: Rights and intellectual property

Trademarks, domain names, products, software, images, videos, texts or more generally any object of intellectual property rights are and remain the exclusive property of the seller.

No assignment of intellectual property rights is carried out through these GSC. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.

Article 14: Force majeure

The performance of the seller's bonds will be suspended in the event of a fortuitous event or force majeure that would prevent its execution. The seller will notify the customer of the occurrence of such an event as soon as possible.

Article 15: Nullity and modification of the contract

If one of the stipulations of the present contract were canceled, this nullity would not entail the nullity of the other stipulations which will remain in force between the parts. Any contractual modification is valid only after a written agreement signed by the parties.

Article 16: Protection of personal data

In accordance with the Data Protection Act of January 6, 1978, you have the right to query, access, modify, oppose and rectify the personal data about you. By adhering to these general conditions of sale, you agree that we collect and use this data for the realization of this contract. By entering your email address on one of the sites of our network, you will receive emails containing information and promotional offers concerning products published by the Company and its partners. You can unsubscribe at any time. Simply click on the link at the end of our emails or contact the controller (the Company) by letter RAR. We carry out on all our sites a follow-up of the frequentation. For this, we use tools such as Google Analytics.

Article 17: Applicable Rights

All the clauses contained in these general conditions of sale, as well as all the operations of purchase and sale which are referred to there, will be subjected to the Belgian right.

Our general conditions of sale have been elaborated to a free and free model which can be downloaded on the website https: //www.donneespersonnelles
This model has been adapted to the needs of RetroSound Belgium